Order Status & Production

Current Estimated Production Lead Times

Quality over quantity — every door is handmade, one at a time.

Our products are high-end, top-quality, and never mass-produced — each piece is crafted with precision from real wood. Because of that, and due to steady year-round demand, managing lead time expectations is an important part of a great buying experience.

Visit Our Showroom

325 S Sugar Hollow Rd
Morristown, TN 37813

See the real-wood quality in person before you order.

"I wanted to reach out to thank you — we received our door today and all I can say is that this door is amazing! We read the reviews from other companies and purchased from yours because it's made with real wood. Well worth the money and the wait, we love it!"

— Jill T., verified customer

Different Ways to Order

Choose a rush option for a guaranteed ship window, or go standard and enter our regular production queue.

Guaranteed*

14-Day Production Rush

14 business days

Hands-on management with your order closely tracked through every stage to completion. Ships bare wood, no finish.

*Excludes weekends & holidays. Does not include transit time.

Guaranteed*

21-Day Production Rush

21 business days

Hands-on management with your order closely tracked through every stage to completion. Finish optional.

*Excludes weekends & holidays. Does not include transit time.

Estimate Only

Standard (Non-Rush)

See below by product

After a brief review, your order enters the production queue in the order received. Timing depends on overall pre-existing order volumes and project complexity.

All standard lead times are estimates and not guaranteed.

Standard Non-Rush Lead Times

By product, minus custom features. Dates are approximate, subject to change without notice, and do not include transit time.

Bookcase Doors

Minus custom features
Bare wood, no finish 8–10 wks
Painted / stained +2–4 wks
Exact date not guaranteed.

Alpha Mirror Doors

Minus custom features
Bare wood, no finish 6–8 wks
Painted / stained +2–4 wks
Exact date not guaranteed.

Tactical Hall Tree

 
Standard build 2–3 wks
Exact date not guaranteed.

Customized Options — Added Lead Time

These add-ons extend the base lead time shown above.

Mirror glass backing+1 week
See-through mirror+14 days
Arched or panel backing+14 days
Glass cabinet doors+1 week
Glass cabinet shelving+10 days

Rush orders are accepted on customized options, but the completion date is not guaranteed.

Good to Know Before You Order

  • All lead times are estimated, not guaranteed.
  • We can't guarantee production will match your installer's schedule — don't book installation until your order arrives.
  • Order Updates are by request only, please use form below
  • Production lead times fluctuate and can change without notice.
  • Sales are final after 24 hours; cancellations within 24 hrs incur a 25% fee.
  • Rush options are guaranteed* (minus weekends & holidays) and available at checkout. If your schedule advanced since plaing your order, we have post order rush options available (see below).

Order Status

Check first. Request an update second.

Use the completion-window calculator first. If your order is approaching or has entered its estimated window, unlock the request form and send it directly to our Order Management Team.

1 Start Here

Check your estimated completion window

Enter the details from your order confirmation to calculate the general timeframe in which your order may complete.

Use your original order date Find it on your order confirmation.
Choose the correct options Finish and rush selections affect timing.
.2070
Order source
Please check estimated lead times with the company from which you purchased your door. This calculator is intended for orders placed directly with Hide-A-Way Doors.
Production option

This calculator provides a general estimate based on your order date, production option, and current average lead times. Standard-order completion dates are estimates and are not guaranteed. Custom features may add production time, and shipping transit is not included.

2 If Your Window Is Approaching

Request a detailed production update

If your order is nearing or has entered its estimated completion window, send your information to the team that can check its current status in the shop.

Please use this form instead of calling. Office staff do not have access to real-time production schedules. Our Order Management Team responds during business hours, typically the same business day.
Check your estimate first

Complete Step 1 to see whether your order is close enough to its estimated window for a detailed update.

Estimated windows are not guaranteed completion dates. Every unit is handcrafted, and project complexity, custom features, or finishing can affect production time. Shipping begins after production and final inspection are complete.

Bump the line & get it faster

Has your timeline moved up since placing your order? We’ve got you covered. We have a dedicated team specializes in expediting orders and guiding them smoothly across the finish line. Just click the link below, and we’ll handle everything—from coordination to completion—so your door arrives when you need it.

Bump The Line!