Protection for defects in materials and workmanship under normal residential indoor use—organized here so you can quickly understand the coverage and review the complete terms.
This summary is provided for convenience. The complete warranty terms below control if there is any difference between the summary and the full language.
Covered against defects in materials and workmanship while owned by the original purchaser at the original installation location.
Covered for five years from the original shipment date against qualifying defects in factory workmanship or application.
Covered for one year from the original shipment date against manufacturing defects.
Shipping damage, concealed freight damage, missing parts, cosmetic or finish defects, visible manufacturing concerns, and order discrepancies must be submitted in writing within five business days of delivery.
After that inspection period, the product is deemed accepted as delivered and those delivery-related issues are not eligible to be submitted as warranty claims.
Report delivery damageWarranty decisions require review by Hide-A-Way Doors. These quick lists identify the general conditions most likely to affect eligibility.
Claims should be submitted promptly after discovering a possible covered defect. Do not begin repair work or return components without written authorization.
Expand each numbered section to read the complete Limited Lifetime Warranty. These full terms—not the summaries above—govern warranty coverage.
Hide-A-Way Doors, LLC manufactures handcrafted hidden doors, bookcase doors, mirror doors, concealment furniture, and custom cabinetry in Morristown, Tennessee. This Limited Lifetime Warranty applies only to defects in materials and workmanship arising under normal residential indoor use by the original purchaser at the original installation location.
This warranty is an express limited warranty and applies only to products manufactured and supplied by Hide-A-Way Doors, LLC. This warranty applies only to the original purchaser, only at the original installation location, and is non-transferable.
For purposes of this warranty:
Lifetime means the period during which the product remains owned by the original purchaser and installed at the original installation location.
Normal residential indoor use means use inside a finished, weather-protected, climate-controlled residential structure. It does not include commercial, hospitality, retail, office, institutional, industrial, multi-family common-area, or short-term rental use unless Hide-A-Way Doors expressly agrees otherwise in writing.
Original shipment date means the date the product leaves the Hide-A-Way Doors facility.
Hide-A-Way Doors warrants the following components for the lifetime of the product against defects in materials and workmanship:
If a covered component is determined by Hide-A-Way Doors, in its reasonable discretion, to contain a manufacturing defect, Hide-A-Way Doors may elect to repair the product, provide replacement parts, or replace the defective component.
The following items are warranted for five (5) years from the original shipment date against defects in factory workmanship and application under normal indoor conditions:
Covered finish defects are limited to peeling, delamination, cracking, or adhesion failure caused by a defect in factory workmanship or application. Normal wear, scratches, dents, fading, discoloration, patina, oxidation, and damage caused by improper cleaning methods or products are not covered.
The following items are warranted for one (1) year from the original shipment date against manufacturing defects:
Electronic components supplied by third-party manufacturers are covered only against manufacturing defects that arise within the applicable warranty period. Such components may also be subject to separate manufacturer warranties where applicable.
The purchaser must inspect all products immediately upon delivery. Any claim involving shipping damage, concealed freight damage, missing parts, cosmetic defects, finish defects, visible manufacturing concerns, or order discrepancies must be submitted in writing to Hide-A-Way Doors within five (5) business days of delivery.
Failure to report such issues within five (5) business days will cause the product to be deemed accepted as delivered. Claims involving freight damage, cosmetic defects, missing components, finish irregularities, visible concerns, or order discrepancies reported after the inspection period are not eligible for warranty coverage and may not be submitted as warranty claims.
Damage occurring during transit must be noted at delivery when reasonably apparent and reported within the inspection period. The delivery inspection period may not be used to extend, replace, or circumvent this warranty, and this warranty may not be used to extend, replace, or circumvent the delivery inspection period.
Because Hide-A-Way Doors products contain natural wood and wood-based materials, the products must be stored, installed, and maintained in a climate-controlled indoor environment. Unless otherwise stated in writing by Hide-A-Way Doors, the installation environment must be maintained within the following ranges:
Exposure to environmental conditions outside these ranges, including excessive dryness, excessive humidity, standing water, water intrusion, condensation, or non-climate-controlled conditions, may cause movement, warping, cracking, finish failure, or other damage and is not covered.
This warranty does not cover:
This warranty becomes null and void if any of the following occur:
Hide-A-Way Doors products are built using natural wood and wood-based materials. Variations in grain pattern, color, texture, mineral streaking, knots, sapwood, character marks, and other naturally occurring characteristics are normal and are not considered defects.
Wood products naturally expand and contract in response to changes in temperature and humidity. Minor movement, seasonal expansion or contraction, slight dimensional changes, and minor panel movement are normal characteristics of wood products and are not covered under this warranty.
Hidden door systems contain moving components that may require periodic adjustment during the life of the product. Normal adjustment of hinges, pivots, latches, catches, shelving, drawer alignment, or other moving hardware resulting from regular use, building settlement, framing conditions, or environmental conditions is considered routine maintenance and is not covered unless Hide-A-Way Doors determines that the condition was caused by a manufacturing defect.
The purchaser is responsible for ordinary maintenance, including cleaning with appropriate products, tightening accessible fasteners when needed, replacing batteries, and obtaining routine service for adjustable or wearable components.
Hide-A-Way Doors products are designed to provide discreet storage and access solutions. The purchaser remains solely responsible for the safe, secure, and lawful storage of firearms, valuables, medications, documents, and all other contents placed within or behind any Hide-A-Way Doors product.
Hide-A-Way Doors assumes no responsibility for theft, unauthorized access, misuse, loss, damage, injury, or legal violations related to stored contents or to the use of any locking, concealment, or access-control feature.
Many Hide-A-Way Doors products are manufactured to custom dimensions, customer specifications, or customer-selected configurations. Custom products are covered under this warranty only for defects in materials and workmanship.
Custom products are not returnable or refundable because of customer-provided measurement errors, field-condition errors, installer errors, design approval issues, changes in project requirements, aesthetic preferences, or other non-defect-related reasons.
To submit a warranty claim, the purchaser must contact Hide-A-Way Doors and provide:
Warranty claims must be submitted promptly after discovery of the claimed defect. Hide-A-Way Doors reserves the right to inspect the product, request additional documentation, require return of components, and require a return merchandise authorization before any component is returned.
No labor, removal, installation, reinstallation, shipping, or service work will be reimbursed unless Hide-A-Way Doors expressly authorizes the work in writing before the work is performed.
The sole and exclusive remedy under this warranty is repair, replacement, or replacement parts, as determined by Hide-A-Way Doors in its reasonable discretion. Replacement parts or components may be new, refurbished, repaired, or of comparable style and function if the original item is unavailable.
To the fullest extent permitted by applicable law, Hide-A-Way Doors shall not be liable for any incidental, indirect, consequential, special, exemplary, or punitive damages, including loss of use, loss of property, loss of contents, lost profits, lost revenue, lodging expenses, travel expenses, contractor fees, delay damages, or project-related costs.
Some states do not allow the exclusion or limitation of certain damages, so the above limitation or exclusion may not apply in every case. This warranty gives the purchaser specific legal rights, and other rights may vary from state to state.
THIS WARRANTY IS THE SOLE EXPRESS WARRANTY PROVIDED BY HIDE-A-WAY DOORS, LLC.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY, ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, AND ANY OTHER IMPLIED WARRANTY ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE ARE LIMITED IN DURATION TO THE APPLICABLE EXPRESS WARRANTY PERIOD STATED IN THIS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY IN EVERY CASE.
This warranty shall be governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Any dispute arising out of or relating to this warranty or the product shall be brought exclusively in a court located in Hamblen County, Tennessee, and the purchaser consents to that venue and jurisdiction to the fullest extent permitted by law.
If any provision of this warranty is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Hide-A-Way Doors, LLC
325 South Sugar Hollow Road
Morristown, TN 37813
Phone: 888-928-4534
Website: www.hideawaydoors.com
Contact Hide-A-Way Doors before authorizing repairs, returning parts, or hiring labor related to a possible warranty claim.
