Order & Shipping Updates
Looking for an update on your hidden door?
Use the right resource for your order’s current stage. Production updates are available through the Order Status page. After shipment, your shipping email provides the carrier, tracking number, and delivery instructions.
Hide-A-Way Doors
Your order has completed production and passed final inspection.
Your freight tracking details have been sent by email.
The carrier will contact you to schedule delivery.
Text and shipping notifications begin after the order reaches the applicable notification stage.They are not a live view of production and do not replace the Order Status page or your shipping email.
Choose What You Need
Get to the right information quickly.
Choose the pathway that matches the order’s current stage so your question reaches the correct information and support resources.
1
Still in production?
Review current estimated lead times, calculate the general completion window, and request a detailed update when the order approaches that window.
Open Order Status →
2
Already shipped?
Find the carrier and tracking number in the shipping email. The freight carrier will contact you directly to schedule the delivery appointment.
Read Shipping Instructions →
3
Delivery is scheduled?
Review the inspection steps before the driver arrives. Photograph the shipment, inspect before signing, and keep all packaging.
Prepare for Delivery →
What to Expect
From the shop floor to your driveway.
Production and freight delivery are separate stages. A shipping notification means the product has left—or is being released from—our facility; it is not an installation appointment.
01
Production
Your handcrafted order moves through the applicable build and finishing processes.
02
Final inspection
The completed product is inspected and photographed before freight pickup.
03
Shipping email
Carrier, tracking, receiving video, and delivery instructions are sent to the order email.
04
Delivery appointment
The freight carrier contacts you to schedule curbside delivery.
Notification Problems
Not receiving updates?
Check the email address and mobile number associated with the original order before assuming the order has stopped moving.
Quick Answers
Update and tracking FAQ
Can I see live production progress by text?
No. Production updates require a review of the order and shop schedule. Use the Order Status page first, then submit an update request if the order is approaching its estimated completion window.
Where will I find the freight tracking number?
The carrier and tracking number are included in the shipping email sent when the order reaches the shipping stage. Check spam and filtered folders if it is not in the main inbox.
Who schedules the delivery?
The independent freight carrier contacts the customer to schedule curbside delivery. Hide-A-Way Doors cannot control or change freight appointments after shipment.
Should I schedule my installer when I receive tracking?
No. Wait until the shipment has arrived, been accepted, and been inspected. Freight schedules and transit times can change.
What if the shipment arrives damaged?
Follow the delivery inspection instructions, document the condition on the driver’s paperwork, take full-view photographs, keep all packaging, and submit the online shipping-damage report within the required timeframe.
Start with your order’s current stage.
Check production information before shipment, or review the delivery instructions if tracking has already been issued.
