Shipping Alert Example
At Hide-A-Way Doors, every unit we construct is truly a one-of-a-kind work of art. We blend old-school craftsmanship with high-quality materials—the way products used to be built. Our focus and effort are dedicated entirely to manufacturing exceptional doors, so when you purchase from us, you can be confident you are receiving a top-quality product built to last.
Because our customers are located across the country and around the world, we are unable to personally deliver each product. As a result, we rely on professional third-party freight carriers to transport your order. We work with four of the top freight companies in the country; however, no shipping provider is perfect.
Our products are large, bulky, and heavy, and they are crafted from natural wood materials. Throughout transit, dock workers are tasked with loading and unloading freight quickly and efficiently at multiple terminals. Despite our best efforts, damage can occasionally occur during this process.
Over the past ten-plus years, we have continually refined and improved our packaging methods, dramatically reducing freight-related damages. Even so, isolated incidents can still happen. Freight claims departments can be challenging to navigate, and they often look for reasons to deny claims. If damage occurs, we will do everything within our power to advocate on your behalf and help prevent a claim from being denied.
There are, however, important steps you can take to protect the integrity of a potential freight claim. To ensure you are fully prepared, we send a detailed email on the day your order ships. That email includes a YouTube video explaining exactly what to do when your delivery arrives, what to inspect, how to properly document any damage, and the time limitations for reporting issues.
We strongly encourage every customer to carefully review this information prior to delivery. Taking the proper steps at the time of arrival is critical to protecting your investment.
A copy of our Shipping Email for transparency:
